01 The fastest way: from inside the app
You do not need anyone's permission and do not need to wait for a reply.
- Open KawanKeluarga.
- Go to the Account tab.
- Choose Delete Account & Data.
- Confirm with the code we send to your email.
Before deleting, consider exporting your data. The same screen offers Export Data — free, producing a file you can keep or bring to a midwife or doctor. Once deletion runs, the data cannot be recovered.
02 If you have already uninstalled the app
Send an email from the email address you registered with to:
Use the subject "KawanKeluarga Account Deletion Request". We verify that the request comes from the account owner, then run the deletion. First response within 3 working days.
We will never ask for a password (this app does not use one) and will never ask for any payment details.
03 What gets deleted
Within 7 days of the request being verified:
- Your account and email address.
- All cycle and period history.
- All daily entries: basal temperature, cervical mucus, mood, symptoms, intimacy records, and private notes.
- All predictions and summaries derived from your data.
- The partner link. Your spouse will see that the connection has ended, without being told why.
- Sign-in sessions and device tokens.
- Recorded consents.
04 What remains, and why
| What remains | Reason | In what form |
|---|---|---|
| Google Play transaction records | Bookkeeping obligation and payment dispute resolution | Anonymised — no longer connected to your identity or your data |
| Aggregate usage metrics | Monitoring service quality | Without identity, not traceable back to you |
| System backups | Disaster recovery | Expire on their own with the backup cycle, at most 30 days |
The purchase history in your own Google Play account is outside our control. For that, contact Google Play support.
05 What to know first
- Deletion cannot be undone. There is no grace period to change your mind, and we do not keep a backup copy that can be restored on request.
- Pro status is not refunded in money. Any remaining time is forfeited. For a refund, apply to Google Play before deleting your account.
- Lifetime Pro cannot be restored to a new account with a different email address.
- Your spouse's data is not deleted. Deleting your account removes only your own data and breaks the link.
06 If you only want to stop sharing
Deleting your account is not the only option. In the Account tab you can:
- Unlink your spouse — immediately, without their consent. Your data stays intact and your spouse stops seeing anything at once.
- Turn off sharing categories one at a time — older summaries containing that category also disappear from your spouse's view.
- Withdraw health data consent — the cycle features stop, the account remains.
07 Questions
More detail in the Privacy Policy and Terms of Service.